Certificate Authority (CA) Reference vs Order Number

Every SSL Certificate you purchase from Trustico® comes with two different reference numbers : your order number and your Certificate Authority (CA) Reference.

Knowing which number to use, and when, helps you manage your SSL Certificate without confusion. The sections below explain each number, where to find it, and which one to use for tracking.

Your Trustico® Order Number

Your order number is assigned by Trustico® when you complete your purchase. It appears on your invoice, in your account ordering history, and in your order confirmation e-mail.

Use your order number for billing inquiries and for accessing your ordering account. It is for administrative purposes only and cannot be used to track or manage your SSL Certificate.

Your Certificate Authority (CA) Reference

Your Certificate Authority (CA) Reference is a separate identifier, assigned when your order is submitted to the Certificate Authority (CA) for processing. This is the number you need to track your SSL Certificate status and to manage it throughout its validity period.

The Trustico® tracking system queries the Certificate Authority (CA) directly, so you must enter your Certificate Authority (CA) Reference to check your SSL Certificate status, download your issued SSL Certificate files, or request a reissue. Your order number will not work in the tracking system. Discover SSL Certificate Tracking 🔗

Finding Your Certificate Authority (CA) Reference

If you ordered through the current Trustico® systems, your Certificate Authority (CA) Reference is available in several places. Trustico® includes it in the automated e-mails sent during the ordering process, so keep those e-mails for future reference. Learn About E-Mail Address Handling 🔗

You can also log in and review your ordering and billing history, where the Certificate Authority (CA) Reference is shown against the relevant order.

The Certificate Authority (CA) Reference is added to your invoice as well, a few minutes after your payment is processed. Viewing the issued invoice is often the quickest way to find it.

Once you have your Certificate Authority (CA) Reference, open the tracking system to manage your SSL Certificate.

The tracking system lets you download your issued SSL Certificate files, request a reissue, and check validation status.

Legacy Ordering System Customers

The Legacy Reference Lookup tool is only for orders placed through the older Trustico® ordering system. If you ordered recently through the current systems, use the ordering e-mails, your account history, or your invoice as described above instead.

If your order was placed on the legacy system and you cannot locate your Certificate Authority (CA) Reference, the lookup tool can retrieve it.

Provide your original order number and the administrative e-mail address used on the order to view your Certificate Authority (CA) Reference. Then use it in the tracking system to manage your SSL Certificate.

Certificate as a Service (CaaS) Credentials

Certificate as a Service (CaaS) subscriptions use different credentials. Instead of a Certificate Authority (CA) Reference, you receive External Account Binding (EAB) credentials to connect your Automatic Certificate Management Environment (ACME) client.

Your External Account Binding (EAB) credentials are also e-mailed to you upon purchase. Learn About External Account Binding (EAB) Credentials 🔗

You can open the credentials portal to retrieve your External Account Binding (EAB) details at any time within the seven day window.

Your credentials are required each time you configure a new Automatic Certificate Management Environment (ACME) client or server.